Shipping policy
Last updated: June 2026
At Klenzu, we are committed to getting your order to you as quickly and reliably as possible.
Free Worldwide Shipping We offer completely free shipping on every order worldwide — no minimum spend, no hidden fees. What you see at checkout is what you pay.
Processing Time
- All orders are processed within 1–2 business days of payment confirmation
- Orders placed on weekends or public holidays are processed the next business day
- You will receive a confirmation email with your tracking number once your order is dispatched
Delivery Time
- Estimated delivery: 5–8 business days worldwide
- Delivery times may vary depending on your location, local customs, and public holidays
- Remote or rural areas may require additional delivery time
Order Tracking
- Once your order is shipped, you will receive a tracking number by email
- You can use this number to track your order at any time
- If you have not received your tracking number within 3 business days, please contact us
Customs & Duties
- Klenzu ships worldwide and all orders are shipped duty-paid where possible
- In some countries, local customs fees may apply and are the responsibility of the customer
- Klenzu is not responsible for any delays caused by customs processing
Lost or Delayed Orders
- If your order has not arrived within 15 business days, please contact us immediately
- We will investigate and resolve the issue as quickly as possible
- If your order is confirmed lost, we will send a free replacement or issue a full refund
Contact Us For any shipping enquiries, please contact our support team at support@klenzo.com